{"id":1658,"date":"2019-09-27T10:38:07","date_gmt":"2019-09-27T10:38:07","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1658"},"modified":"2020-04-24T05:19:24","modified_gmt":"2020-04-24T05:19:24","slug":"create-a-layout","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/create-a-layout\/","title":{"rendered":"Create a Layout"},"content":{"rendered":"\n<ol>\n\t<li>Log in to Salesforce and access SMS-Magic Converse.<\/li>\n\t<li>Click the <strong>Converse Settings<\/strong> tab.\n<\/li><br><p> <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/edit-msg-obj-1.59-1.jpg\"><\/li>\n\t<li>Click&nbsp;<strong>Conversations<\/strong> on the left.<\/p>\n\t<li>Click <strong>Converse Desk Layouts<\/strong> tab. \n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/create-layout-1.59-2.jpg\"><\/p>\n<li>Click <strong>Create New Layout<\/strong> in the <strong>Configure Converse Desk Layout<\/strong> section. The <strong>Create New Layout<\/strong> pop-up window appears.\n<\/li><br><p>\n<img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/create-layout-1.59-4.jpg\"><\/p>\n\n\t<li>Under the <strong>Layout Name<\/strong> type a name for the layout.<\/li>\n\t<li>Under Conversation Filters, select the filters for categorizing conversations.<\/li>\n\t<li>Under Global Filters, select the filters for viewing the conversations.<\/li>\n\t<li>Select the user or profile names for whom the layout will be available in the <strong>Select Users, profile<\/strong> field.<\/li>\n\t<li>Click <strong>Save<\/strong>. The new layout is found in the <strong>Configure Converse Desk Layout<\/strong> list.<\/li>\n\t<li>Click <strong>Save Changes<\/strong> at the bottom of the <strong>Converse Desk Layouts<\/strong> tab page.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Log in to Salesforce and access SMS-Magic Converse. Click the Converse Settings tab. Click&nbsp;Conversations on the left. Click Converse Desk Layouts tab. Click Create New Layout in the Configure Converse Desk Layout section. The Create New Layout pop-up window appears. Under the Layout Name type a name for the layout. Under Conversation Filters, select the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[61,57],"class_list":["post-1658","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-configure-converse-settings","lsvr_kba_tag-converse-1-59-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1658"}],"version-history":[{"count":2,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1658\/revisions"}],"predecessor-version":[{"id":2846,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1658\/revisions\/2846"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1658"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1658"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}