{"id":1241,"date":"2019-09-26T13:08:37","date_gmt":"2019-09-26T13:08:37","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1241"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"view-related-conversations","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/view-related-conversations\/","title":{"rendered":"View Related Conversations"},"content":{"rendered":"<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>On the Converse Desk, select a filter to view conversation lists.<\/li>\n<li>Click a conversation for which you want to view the related conversations.<\/li>\n<li>Click <img decoding=\"async\" style=\"font-size: inherit\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-13.jpg\" \/><span style=\"font-size: inherit\"> located on the top right corner and then click Related Conversation from the drop-down menu that appears.\u00a0<\/span><\/li>\n<li>Click any one conversation in the timeline and view the conversation thread.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/add-internal-note-1.59-4.jpg\" \/><\/p>\n<div class=\"c-alert-message\">\n<ul>\n<li>Click Back to Related Conversations to return to the related conversations window.<\/li>\n<li>On the Related Conversations window, click <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-16.jpg\" \/> to return to the message reply panel.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On the Converse Desk, select a filter to view conversation lists. Click a conversation for which you want to view the related conversations. Click located on the top right corner and then click Related Conversation from the drop-down menu that appears.\u00a0 Click any one conversation in the timeline and view the conversation thread. Click Back [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[164],"lsvr_kba_tag":[59],"class_list":["post-1241","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-manage_conversations159","lsvr_kba_tag-converse-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":3,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1241\/revisions"}],"predecessor-version":[{"id":4548,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1241\/revisions\/4548"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1241"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1241"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}