{"id":1239,"date":"2019-09-26T13:03:38","date_gmt":"2019-09-26T13:03:38","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1239"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"create-internal-note","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/create-internal-note\/","title":{"rendered":"Create an Internal Note"},"content":{"rendered":"<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>On the Converse Desk, select a filter to view conversation lists. The list appears.<\/li>\n<li>Click a conversation to view it in the Reply panel.<\/li>\n<li>Click Internal Note located above the message area. The Internal Note area appears.<\/li>\n<li>Enter the message you wish to add as a note.<\/li>\n<li>Click <b>Add Note<\/b>. The message appears within the reply panel as shown.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/add-internal-note-1.59-4.jpg\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the Converse Desk, select a filter to view conversation lists. The list appears. Click a conversation to view it in the Reply panel. Click Internal Note located above the message area. The Internal Note area appears. Enter the message you wish to add as a note. Click Add Note. The message appears within the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[164],"lsvr_kba_tag":[59],"class_list":["post-1239","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-manage_conversations159","lsvr_kba_tag-converse-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1239"}],"version-history":[{"count":6,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1239\/revisions"}],"predecessor-version":[{"id":4545,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1239\/revisions\/4545"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1239"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1239"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}