{"id":1235,"date":"2019-09-26T12:56:36","date_gmt":"2019-09-26T12:56:36","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1235"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"convert-new-lead","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/convert-new-lead\/","title":{"rendered":"Save an Unknown Number as a New Lead"},"content":{"rendered":"<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>On the Converse Desk, click a conversation with an unknown phone number. The message reply pane appears.<\/li>\n<li>Click <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-4.jpg\" \/> on the reply panel header and click <b>New Lead<\/b>. The New Lead pop-up window appears.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/11\/unknownnumber_lead02.jpg\" alt=\"\" width=\"833\" height=\"547\" \/><\/p>\n<div class=\"c-alert-message\">The mobile number is pre-filled in the mobile field.<\/div>\n<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03. Enter the details for the new lead.<\/p>\n<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a04. Click <b>Save<\/b>.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the Converse Desk, click a conversation with an unknown phone number. The message reply pane appears. Click on the reply panel header and click New Lead. The New Lead pop-up window appears. The mobile number is pre-filled in the mobile field. \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03. Enter the details for the new lead. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[164],"lsvr_kba_tag":[59],"class_list":["post-1235","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-manage_conversations159","lsvr_kba_tag-converse-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1235"}],"version-history":[{"count":9,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1235\/revisions"}],"predecessor-version":[{"id":4546,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1235\/revisions\/4546"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1235"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1235"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}