{"id":1226,"date":"2019-09-26T12:46:38","date_gmt":"2019-09-26T12:46:38","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1226"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"mark-conversations","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/mark-conversations\/","title":{"rendered":"Mark Conversations"},"content":{"rendered":"\n<ol>\n<li>On the Converse Desk, select a filter to view conversation lists. The list of conversations appears.<\/li>\n<li>Click <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-3.jpg\"> on a conversation row marked as new and then click <b>Mark as Read<\/b> on the drop-down menu that appears. A selected check box appears next to the conversation.<\/li><br>\n<div class=\"c-alert-message\">If the conversation has already been read but you wish to reopen it for further resolution, then you can mark it as unread. The drop-down menu for all such conversations displays <b>Mark as Unread<\/b>.<\/div>\n\n<li>Select all conversations that you want to mark as read or unread. The <b>Confirm Selection<\/b> pop-up window appears.<\/li><br><p>\n<img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/mark-conversations-1.59-3.jpg\"><\/p>\n<li>Click <b>Confirm<\/b>. The following scenarios occur:\n<ul>\n<li>If you mark conversations as read, they will no longer be highlighted as <b>New<\/b> and are moved out of the <b>Unread<\/b> folder.<\/li>\n<li>If you mark conversations as unread, the selected conversations are highlighted in the list view as <b>New<\/b> and can be viewed under the <b>Unread<\/b> folder.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>On the Converse Desk, select a filter to view conversation lists. The list of conversations appears. Click on a conversation row marked as new and then click Mark as Read on the drop-down menu that appears. A selected check box appears next to the conversation. If the conversation has already been read but you wish [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[164],"lsvr_kba_tag":[58],"class_list":["post-1226","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-manage_conversations159","lsvr_kba_tag-converser-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1226"}],"version-history":[{"count":6,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1226\/revisions"}],"predecessor-version":[{"id":4549,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1226\/revisions\/4549"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1226"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1226"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}