{"id":1071,"date":"2019-09-26T11:17:49","date_gmt":"2019-09-26T11:17:49","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1071"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"send-new-message","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/send-new-message\/","title":{"rendered":"Send a New Message"},"content":{"rendered":"\n<ol>\n<li>On the Converse Desk, click <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-8.jpg\"> located above the Global search icon. The Send SMS pop-up window appears.<\/li><br>\n<p> <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/send-new-message-opt-in.png\" style=\"border: 1px solid black;margin-left: auto;margin-right: auto\"> <\/p>\n<li>Enter the following details:<\/li><br>\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td><strong>Fields<strong><\/td><td><strong>Description<\/strong><\/td><\/tr><tr><td>To<\/td><td>Enter the Recipient Name or number.<\/td><\/tr><tr><td>Phone Field<\/td><td>Select the phone field defined for the Recipient.<\/td><\/tr><tr><td>From<\/td><td>Select the Sender ID.<\/td><\/tr><tr><td>Message Area<\/td><td>Type the message text.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-5.jpg\" width=\"22\" height=\"21\" style=\"margin: 0;width: 22px;height: 21px;border: none\"><\/td><td>Select a template for your message.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/icon-30.png\" width=\"20\" height=\"17\" style=\"margin: 0;width: 20px;height: 17px;border: none\"><\/td><td>Attach media with your message.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/icon-31.png\" width=\"20\" height=\"18\" style=\"margin: 0;width: 20px;height: 18px;border: none\"><\/td><td>Attach emojis with your message. Emojis take 2-character space.<\/td><\/tr><\/tbody><\/table>\n<div class=\"c-alert-message\">\n<ul>\n<li>You can only type custom messages that fall within the defined character limit. For longer messages,<img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-5.jpg\">  select a template.<\/li>\n<li>The message composer area automatically increases in width to accommodate the message length.<\/li>\n<\/ul>\n<\/div>\n<li>Click <strong>Send<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>On the Converse Desk, click located above the Global search icon. The Send SMS pop-up window appears. Enter the following details: Fields Description To Enter the Recipient Name or number. Phone Field Select the phone field defined for the Recipient. From Select the Sender ID. Message Area Type the message text. Select a template for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[151],"lsvr_kba_tag":[59],"class_list":["post-1071","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-send-messages-22user159","lsvr_kba_tag-converse-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1071"}],"version-history":[{"count":13,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1071\/revisions"}],"predecessor-version":[{"id":4166,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1071\/revisions\/4166"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1071"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1071"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}