Pricing

The Start Plan includes 2940 SMS Credits, 1 Sender Id and 1 Basic user license.
You can buy additional basic licenses to increase users, phone lines and message credits to expand the Start plan.

The Amplify Plan includes 5880 SMS Credits, 3 sender Id and 3 power user license.
You can buy additional basic licenses to increase users, phone lines and message credits to expand the Amplify plan.

Phone lines and long codes are different names used for the numbers on which you receive messages, and from which you send messages. Phone lines and long codes are specific to countries. If you’re messaging to and from different countries, you will need to have different numbers for those countries.

There are 2 types of licenses available for purchase.

A plan must be purchased (Start or Grow) to be eligible to purchase individual additional licenses.

The license types available for purchase are given below:

1. Basic User License – By default 1 basic user licenses will be available on purchase of a start plan. You can purchase additional licenses if required.
2. Power User License – By default 3 power user licenses will be available on purchase of a plan. You can purchase additional licenses if required. 

Note that currently either you can purchase basic or power based on your plan.

Automation is an inherent capability of all SMS-Magic conversational text messaging solutions. It is included in all pricing plans.

SMS-Magic Basic & Power-user licenses are like any other software license. A basic User license is ideal for small segment users who use SMS-Magic for messaging capability and automation.
While Power-user license holders can use all features available under the Basic User license in addition to accessing the Converse Desk, the advanced compliance with consent specific to content types and double Opt-in to meet regulatory compliance.

Yes, the Start Plan provides licenses to 1 users and the Amplify Plan provides licenses to 3 users. Addition of new user licenses can be purchased from add-ons during checkout.

The cost of a text message varies by country, due to the different prices for messaging across different carriers. You can click here to see costs of text messages in various countries.

There is no expiration date for message credits. You can use your credits throughout the year, and any credits that remain at the end of the year will be rolled over to the next year.

We charge 4 message credits per MMS message. Note: MMS messages are only available in Australia and USA as of 2018.

Let’s say you’re sending a message blast to customers in five countries. Each message will be credited based on the message cost for that specific country, as shown in Q7 above.

A user or admin will see the number of credits that will be consumed when you add a merge field to a message.

You can try SMS-Magic for 7 business days each for Start and Amplify plans each.

We accept payment by credit card, wire transfer/ACH, and check.

You can initiate payments for a monthly or annual plan one as per your requirements.

Yes, you have to pay for additional credits, as described above in Q7.

Visit Recharge your SMS-Magic Solution to buy additional message credits.

Yes, we do have the auto-recharge option. Simply share your credit card information and we’ll automatically recharge message credits you stipulate when you agree to the automated recharge option.

Each additional phone number has a cost associated with it, based on the carrier cost and country.

Send an email to sales@sms-magic.com to speak with our rep on how to buy a shortcode. Long codes may be purchased on our website from here.

Use of messaging tends to grow as your team experiences its powerful value. That’s why we make it easy for you to add users any time you want and need. Simply add a user and we’ll bill you on a pro-rated annual basis.

No. Your remaining credits always rollover to the next year.

Yes, there is a  16% discount on annual billing from website checkout. In addition, more discounts are based on the volume of user licenses and message credits.

Yes, we do offer multi-year contracts. We also offer discounts on such offers.

Yes, all of our pricing includes taxes, except in India, where GST is added.

For cancellations within 3 days of your initial implementation, you get a full refund. Beyond three days, we require one month’s notice before canceling your account. Here are our complete terms and conditions.

Yes, we offer discounts for non-profit organizations. Discounts can be discussed with your SMS-Magic representative.

Yes, you can send messages to multiple countries, however, you will need to make sure the country code is prefixed to the mobile numbers. Credits will be deducted as per rates prevailing in the recipient countries.

• Use the following link to top-up you credits : https://app.sms-magic.com/pricing/topup.
• Log in to SMS Magic portal and click on Balance Available on the top right corner.