Message Delivery

To check if the message was sent successfully, you can check the two fields available on SMS History record:

Sent Status

The SentStatus of an SMS gives you the health of the SMS creation process from the salesforce org to the SMS-Magic portal. If it displays “Submitted” in the initial stage, it means that the SMS request has been created successfully.

Delivery Status

The deliveryStatus of an SMS is the real-time delivery report that we receive from the SMS providers. The moment we receive them, we push them back to your SF org.

In short, when we send an SMS from the SF org, a record is created in SMS History tab with the Sent Status as “Submitted”. This means that the SMS has been sent from Salesforce to the SMS Magic portal for further processing.
When we receive the delivery report from the provider, we push it back to your org and the Sent Status is updated to “Success” and the Delivery Status is updated with the one shared by the SMS provider.

Additionally, the Status field shows the overall status of the outgoing messages.

SMS-Magic is a connected app on Salesforce for authentication of Data and to push data into Salesforce. As SMS-Magic sends Delivery reports and Incoming SMS back to Salesforce we use OAuth for this purpose.

Setting up OAuth with SMS-Magic is pretty simple.

1. Under the Converse Settings tab from SMS-Magic Converse click Reset . You can also avail the option from All tab.
2. View the API key generated in the following page as shown below.
3. Click Go Back to Salesforce and OAuth configuration is completed.

Yes. SMS-Magic Works with partner community user of Salesforce. You can give the users “SMS-Magic Converse User” Permission Set and grant access to the Visualforce pages for Conversation View.
Refer to the section on SMS-Magic Converse Permission Details in the SMS-Magic Converse Guide for Salesforce Admin for more details on assigning permissions in SMS-Magic Converse.

You can map standard as well as custom mobile fields to pick the mobile number from, while Sending SMS.

Yes, you can set-up auto response based upon based hours by using Salesforce Standard functionality.

There could be two possible reasons for this:

1.Opportunity is not part of MoC;

or

2. The sender ID and phone number combination received in the last message was from the Contact record.

No, this is not a configuration issue. Notifications sent to Salesforce users are not associated with conversations and will not be displayed on the conversation desk.