107. Some text messages that are sent out are not logged in the Converse Desk at all. For example, as a Salesforce user when I send out a text message to myself through the conversation panel, I do receive the message. However, I am unable to view it under the sent items on the desk. Is this a configuration issue?

There could be two possible reasons for this:

1.Opportunity is not part of MoC;

2. The sender ID and phone number combination received in the last message was from the Contact record.