{"id":1237,"date":"2020-06-08T14:00:35","date_gmt":"2020-06-08T14:00:35","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/portal\/?post_type=lsvr_kba&p=1237"},"modified":"2020-07-09T07:33:32","modified_gmt":"2020-07-09T07:33:32","slug":"setup-subscription-management","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/portal\/knowledge-base\/setup-subscription-management\/","title":{"rendered":"Setup Subscription Management"},"content":{"rendered":"\n

This section helps you keep a track of your recipient\u2019s status in the National Do Not Call Registry. You can track the subscribed customers and manage your keywords at the same time.<\/p>\n\n\n\n

Being compliant with Anti-spam guidelines makes sure that you only send  messages to customers who have subscribed to your services.  SMS Subscription management protects your brand from accusations of spam or unethical practices.<\/p>\n\n\n\n

Enable or Disable the Subscription Management using the toggle button in the top right corner of the screen.<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n

SMS-Magic allows you to choose an Opt-Out preference, based on which the customers will be considered unsubscribed and we will not be sending messages to them from your account.<\/p>\n\n\n\n

1. System Wide Opt-Out<\/strong><\/p>\n\n\n\n

Sender ID won’t be taken into consideration while sending SMS. If a particular number is opted-out then messages won’t be sent from any of the numbers.<\/p>\n\n\n\n

2. Sender-ID wise Opt-Out<\/strong><\/p>\n\n\n\n

Subscription status would be based on a particular sender ID. Also, the user would be able to send a message from a different Sender ID.<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n

You can manage your Subscription List in 2 ways \u2013<\/p>\n\n\n\n

  1. Add Single Subscriber and the subscription status manually<\/li>
  2. Import Subscriber and their subscription status from a CSV<\/li><\/ol>\n\n\n\n

    To add a Subscriber manually, follow the below steps \u2013<\/p>\n\n\n\n

    • Click on Add Subscriber(s)<\/li>
    • Select Add Single Subscriber. By default, it will be selected<\/li>
    • Enter Mobile Number of the subscriber<\/li>
    • Enter the subscription status of the subscriber (Subscribed \/ Unsubscribed)<\/li>
    • Select a source from where you obtained the subscription status of the subscriber<\/li>
    • Add a source description if required<\/li>
    • In case of Sender-ID wise Opt-Out preference, add a Sender ID for which you want to add the subscriber. In the case of System-Wide Opt-Out, adding Sender Id is optional.<\/li>
    • Click on the \u2018Add\u2019 button<\/li><\/ul>\n\n\n\n
      \"A<\/figure>\n\n\n\n

      To import a CSV with subscribers and their subscription status, follow the below steps \u2013<\/p>\n\n\n\n

      • Click on Add Subscriber(s)<\/li>
      • Select Import from CSV<\/li>
      • Upload a CSV file <\/li><\/ul>\n\n\n\n
        \nYou can upload a CSV file with a maximum of 1000 records.\n<\/div>\n\n\n\n
        • Download the Sample CSV file to upload a CSV which is in the same format as the Sample file.<\/li>
        • Click on the \u2018Upload\u2019 button<\/li>
        • The summary of the number of Successful and Failed upload of records will be shown<\/li><\/ul>\n\n\n\n
          \"A<\/figure>\n\n\n\n

          You can search using a Phone or a Mobile Number in the List of Subscribers, to find out the subscription status of a desired customer. A count of Subscribed and Unsubscribed customer is shown on the top of the list.<\/p>\n\n\n\n

          Download Subscription List<\/strong><\/h3>\n\n\n\n

          The consents of your customer can be downloaded in CSV file format using Download Subscription List capability. You can download a subscription list over a period of 6 months from the available subscribers data.<\/p>\n\n\n\n

          Follow the below steps to download your Subscription List created over a period of time \u2013<\/p>\n\n\n\n

          1. Click on Download List<\/p>\n\n\n\n

          2. Select Start Date and End date.<\/p>\n\n\n\n

          3. Click on Download.<\/p>\n\n\n\n

          The Subscription List for the selected time period will be downloaded on your Browser.<\/p>\n\n\n\n

          Keyword Management<\/strong><\/h3>\n\n\n\n

          You can manage your subscriptions by defining keywords. When you receive a keyword in the incoming message the subscription is registered against the response automatically.<\/p>\n\n\n\n

          The defined auto-responses will be sent as per the keywords received.<\/p>\n\n\n\n

          You have a few pre-existing Keyword of following types\u2013<\/p>\n\n\n\n

          1. Opt-Out \u2013 STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT<\/strong><\/p>\n\n\n\n

          On receiving any of the above Keywords, the customer is marked as Unsubscribed.<\/p>\n\n\n\n

          2. Opt-In \u2013 START, SUBSCRIBE<\/strong><\/p>\n\n\n\n

          On receiving any of the above Keywords, the customer is marked as Subscribed.<\/p>\n\n\n\n

          3. Help \u2013 HELP<\/strong><\/p>\n\n\n\n

          On receiving the above Keyword, the auto-reply set will be sent. The customer\u2019s mobile number will not be added to the Subscription List.<\/p>\n\n\n\n

          You can see the Auto Replies defined at each Keyword. Enable or Disable the Auto-Reply by using the Toggle Button given next to each Keyword.<\/p>\n\n\n\n

          To Modify the Auto-Reply message, click on Modify. Add a Custom Reply for the Keyword and click on the \u2018Save\u2019 button.<\/p>\n\n\n\n

          To Delete the Keyword, click on the \u2018Delete\u2019 button. Click Yes on the Confirmation dialog.<\/p>\n\n\n\n

          \"A<\/figure>\n\n\n\n

          Add Custom Keyword<\/strong><\/h3>\n\n\n\n

          To add a Custom Keyword follow the below steps \u2013<\/p>\n\n\n\n

          • Click on Add Custom Keyword<\/li>
          • Select the Keyword Type from the values Opt-Out, Opt-In, and Help<\/li>
          • Enter a Keyword and a Custom Reply<\/li>
          • Click Add and the Custom Keyword will get added in the list below the selected Keyword type.<\/li><\/ul>\n\n\n\n
            \"A<\/figure>\n","protected":false},"excerpt":{"rendered":"

            This section helps you keep a track of your recipient\u2019s status in the National Do Not Call Registry. You can track the subscribed customers and manage your keywords at the same time. Being compliant with Anti-spam guidelines makes sure that you only send  messages to customers who have subscribed to your services.  SMS Subscription management […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[148],"lsvr_kba_tag":[],"class_list":["post-1237","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-configuring-messaging-services"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba\/1237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/comments?post=1237"}],"version-history":[{"count":5,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba\/1237\/revisions"}],"predecessor-version":[{"id":1339,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba\/1237\/revisions\/1339"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/media?parent=1237"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1237"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/portal\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}