Version 1.61
Overview
This release focuses on the following features:
1. Global Navigation
Global Navigation allows you to interact with all of your application modules from a single interface. All the horizontal navigation tabs are now available in simplified vertically arranged navigation. This menu will be available under the single navigation tab ‘SMS-Magic Converse’ inside the SMS-Magic Converse application in Salesforce. This feature will be available in the Salesforce Classic and Salesforce Lightning version. Feature accessibility will remain as per plan and profile/user-level permissions assigned. For further information please click here.
2. Do-It-Yourself (DIY)
Now you can install the SMS-Magic Converse App into your Salesforce org all by yourself with this DIY feature. This feature gives you an ability to choose and assign sender IDs on your own, Auto-configuration of messaging objects and an auto-assignment of a default sender ID based upon the destination county selection you make, so that you can get message sending experience right away with ‘Send a Test Message’ option in the first registration step. For more information please click here.
3. Analytics Dashboards
The Global navigation bar gives you a single tab to different dashboards and charts. For more information please click here. The 4 dashboards included in this section are:-
1. Consent Status dashboard
This dashboard will show you the overall consent status at the org level. It will show the number of known contacts against configured messaging objects who have provided the consent to receive messages.The displayed data is fetched in real time.
2. Opt-Out Analysis
This dashboard will show you the analysis for opted out numbers based on different dimensions, such as numbers opting out from different types of content, messaging sources etc. The displayed data is not a real time. It will get updated based upon the batch processing schedule time you will configure.
3. Compliance Enforcement
This dashboard will show you the compliance enforcement metric displaying how many times Opt-out compliance was enforced and sending of messages was blocked. The displayed data is not a real time. It will get updated based upon the batch processing schedule time you will configure.
4. Agent Productivity
This dashboard will be visible to administrators only. The admin can view an agent’s progress based on conversation status, response time, pending replies from the agent, and customers. The measurements are filtered based on the owner of the conversation and represented in tabular format. The displayed data is not a real time. It will get updated based upon the batch processing schedule time you will configure.
4. Email to text
The Email-to-Text feature gives the ability to reply to an email notification without logging in to the Salesforce platform. Users can use a different email notification template for each sender ID (Use case) or can set up a global configuration to receive a notification with the default template upon receiving an incoming text on the sender ID.
Users can reply to the notification received over an email. SMS-Magic will further send the same message as a text using the same channel to the recipient using the sender ID on which the notification was received. This functionality will work with SMS, WhatsApp as well as the Facebook channel. For further information please click here.
5. WhatsApp Messaging
With 1.5 billion global users and end-to-end encryption, WhatsApp is poised to be the world’s most powerful business messaging channel. With SMS-Magic business solutions allowing you to start messaging over WhatsApp, it is simple to connect with users with the most popular chat app.WhatsApp commercial messaging is for communications such as through order, transaction, and appointment information, delivery and shipping notifications, product, and service updates.For further information please click here.
6. Facebook Messaging
With 2.5 billion monthly active users, Facebook is poised to be the world’s most popular business messaging channel. With SMS-Magic business solutions allowing businesses to start messaging over Facebook, they would be able to easily connect with users with the most popular chat app globally. Customers can get started with Facebook Messaging just by connecting Facebook Business Page with SMS-Magic. For further information please click here.
Improvements
Below are the Improvements that we have added related to existing functionalities
| Sr No | Improvement Description |
| 1 | On a fresh install of SMS-Magic converse package, users would have an ability to create converse apps by default. No extra steps would be needed’ |
| 2 | Removed the char length restriction for compliance related confirmation messages and auto appended messages. |
| 3 | Conversations disabled for message notification components. |
| 4 | Added an option to delete consent records captured in consent object |
| 5 | Enabling users to create multiple Double Opt-in configurations based on content type. |
| 6 | Expire consent record after certain time period to comply with local regulatory compliance. |
| 7 | Added Message sending limits on for promotional messages. |
| 8 | Added toggle button to TurnOff Compliance Module. |
| 9 | Converse Desk Performance Fixes (Page Load time, Conversation Load time, # of Conversations) |
| 10 | Added Error Logs on Home Page for initial troubleshooting. |
Known Issues
| Sr No | Known Issues Description |
| 1 | New message button having dependency on the contextual setting in the utility bar. |
| 2 | A warning message – “Object Name Plan manager does not have permission for field(s) Delete” is shown while logging in with a non-admin user |
| 3 | When the user selects a filter of “30 days” in Analytics dashboards, System shows data corresponding to ‘7 days’ filter on hover action at UI data points |
| 4 | For Incoming Messages from Facebook, the Source code field in SMS-History is showing value as ‘FaceBook’ whereas Numeric Source Code is displayed for other channels like whatsapp and sms. |
| 5 | Two SMS-Magic Converse tabs are shown for selection in the drop-down where we can add new tabs. |
| 6 | Converse Setting and Help Icon in Global Navigation is visible only after scrolling down in the Converse Home screen for classic view. |
| 7 | Value in Decimal up to 2 digits not shown on the tooltip for Consent status Dashboard |
| 8 | Appropriate UI is not seen for logged in Non-Admin User if License is not assigned to the user. |
| 9 | Users are not allowed to de-associate/remove mapping against content type once a content type value is selected for a template.Though users can update the content type. |
| 10 | New Converse Template UI view is not matching in Classic and Lightning view due to technical limitations. |
| 11 | The App Name ‘SMS-Magic Interact’ in the Menu of classic and In lighting is not getting updated to ‘SMS-magic converse’ when we upgrade from lower version to 1.61 and above package version |