Research shows that 78% of consumers say receiving a text message is the fastest way to reach them for important service updates and purchases. When it’s time to deliver critical information to your audience, texting is clearly the best way to communicate. Text messaging automation takes it one step further to ensure that your message
We all know that text messaging compliance is a big deal. If not followed correctly you can face fines, lawsuits, angry customers, and loss of revenue. That said, in emergencies, those regulations have exceptions. During emergencies, such as the global pandemic we are currently experiencing, you can actually text people who have opted-out, something that
During times of crisis, it’s more important than ever to ensure communication channels are open and properly used. Text messaging is a great way to reach out and communicate with your audience about updates and critical information. Text messaging is a powerful tool to build and maintain strong relationships. Today, when people are feeling isolated
In creating a winning customer experience, personalization is key. Automated messaging allows you to create unique, hyper-personalized conversations that will lead to measurable results for your company. Research shows 42% of Americans say that if a company doesn’t provide them with a personalized experience, they’re likely to switch brands. But what’s really interesting is that
When most customer experiences and satisfaction are declining, an automated message solution can dramatically improve how you interact with your customers. Research shows 59% of customers say that they have higher expectations for customer support than they had a year ago. And did you know that $75 billion is lost by businesses annually due to
Automated sales messaging can save you hours of time spent on tedious, manual tasks. Instead, your sales reps can spend that time giving customers a personal touch to improve sales results. The right omnichannel sales messaging solution will give your agents insights to immediately respond and engage with a powerful customer experience, while handling 10x
Marketing automation has become a must-have tool for businesses that want to grow and scale quickly, while maintaining solid customer relationships. In fact, 49% of all companies and 55% of B2B companies are currently using automated campaigns as part of their sales, customer support, and marketing strategies. Incorporating automated text messaging is the next step
We all know researching new products can be a pain. So here’s our first tip for anyone purchasing business text messaging for sales reps or call centers: not all messaging products are created equal. Certainly not when it comes to handling sales conversations. Many of them promise the same capabilities but they don’t deliver the
Companies rely on sales leads to stay in business. We’ve all been at those all-hands meetings where we are told “We all work for sales” and a huge emphasis is put on supporting the sales team. We work on generating new leads, creating sales enablement materials, building new requested features: whatever it takes to help
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