How Embracing TCPA Can Help Start Outstanding Cust...

Do you know what customers want from your company? And by customers, I mean the people who buy goods or services from you, regardless of what you call them – customers, clients, patients, applicants, students, or anything else. Davidson, a brand and communications agency, answered the question: “Beyond intuitive design, customers are looking for brands

How to opt-in compliance is makeing the world
How Opt-In Compliance Is Making the World a Better...

When a customer opts out of your messaging campaigns, can you be sure you won’t send messages to them ever again? Can you prove it? Seemingly simple requests, like a request to opt out of communications, can sometimes have expensive consequences. Fines for illegal text messages can range from $500 per text to $1,500. If

Why Your Developers Will Love Working with SMS-Magic
Why Your Developers Will Love Working with SMS-Mag...

Have you noticed all the promises messaging companies have been making about how easy their product is to use? One reviewer we saw recently said he was delighted when he set up a new messaging service and could send a text message to his own phone. We’re delighted for him, too, but we wonder if

Why Aren’t You an SMS-Magic Customer Already
Why Aren’t You an SMS-Magic Customer Already?

We know you’re a forward-thinking person or you wouldn’t be reading about innovative ways to reach your most important audiences. We also know that you have certain requirements for any new solutions: new technologies must solve the problem, be easy to deploy, function intuitively, and meet all regulatory standards. So we have to ask: “If

Don't forget to remember
Don’t Forget to Remember: How to Use Messaging t...

Are you using email and phone calls to remind your customers about a deadline, event or upcoming appointment? We can give you a better way to reach them – conversational messaging. Why Use Messaging? Messaging is an immediate way to start or continue a conversation with your customers. Research shows us that your customers don’t

What losing customer mean
What Losing a Customer Really Means to Your Bottom...

Is customer churn a key performance indicator that you watch closely? Chances are you’re paying attention to your existing customers and working to build relationships with them. And that’s smart. Small Business Trends found that 65 percent of a company’s business comes from existing customers. And, the research found, long-term customers spend 67 percent more

Warning you are losing money if your company isn't embracing the experience economy
WARNING: You’re Losing Money If Your Company Isn...

We can already hear your question – “How can something I’ve never heard of cost me anything?” It’s a reasonable question, and here’s the answer. We’re working in the experience economy right now, and it influences everything about why people buy what they buy and from whom. Understanding what the experience economy is and what

How SMS-Magic can save your marriage
How SMS-Magic Can Save Your Marriage

If you manage a call center, I bet that you haven’t spent enough time with your spouse or children lately. And someone at home is complaining about it. How do I know? You’ve got a really tough job. Your employee turnover is high, so you’re recruiting all the time. You want to solve problems during

How HeyTutor Uses SMS-Magic to Attract Busy Parents & Students
How HeyTutor Uses SMS-Magic to Attract Busy Parent...

HeyTutor had a problem. The online tutoring company was missing important leads because its sales staff couldn’t connect with parents and students quickly enough. Lack of effective follow-up was costing them thousands of dollars, even though the sales team was reaching out to prospects as soon as the lead arrived. HeyTutor needed a more effective