The healthcare and wellness industries are transforming. Due to COVID-19 restrictions, the industry has been forced into normalizing telehealth and virtual appointments, something that will redefine public health beyond the current pandemic. Patients and clients now expect text messaging for healthcare and wellness reminders and updates. Plus, there’s much more you can utilize text messaging
In order to stand out and gain the loyalty of customers today you must provide exceptional service experiences. One powerful tool that can help is text messaging for contact centers. By adding text messaging to your contact center communications you will increase customer satisfaction and at the same time reduce your operational costs. According to
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